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Swiss Telecommunications Company Provides Managed Security Services to Financial Institutions Through a Deep Technical Partnership with Forcepoint

The cost of a network failure can exceed $500,000 per hour and impact financial markets worldwide—but Forcepoint gives this managed security service provider 24/7 peace of mind

Cityscape at night

Industry

Telecommunications

Headquarters

Switzerland

This company’s mission is rooted in connection, providing telecommunications and managed IT services to businesses and government agencies across Switzerland that keep them operating smoothly. Security outages, downtime, and failure can disrupt its clients’ businesses—and, in turn, the worldwide economies to which they contribute. The company turned to Forcepoint for a next generation firewall solution that would allow the company to manage client security with zero downtime, so it could be confident of its service quality and maintain its leadership and reputation in the Swiss market.

Challenges

  • Provide stable, enterprisegrade managed firewall services to commercial entities across Switzerland.

Approach

  • Forcepoint NGFW for unmatched security efficacy and blocking of evasions.

Results

  • Stable, high-availability service to the company’s managed firewall customers, including a large portion of the country’s financial institutions.
  • Ongoing cooperative relationship, including regular communications with research and development.
Customer Profile

Major telecommunications and managed services provider with more than 20,000 employees

As a leading internet and mobile services provider in Switzerland, part of this telecommunications company’s mission is to help the country’s citizens and businesses embrace the opportunities of a networked future. As a partner to so many critical industries in Switzerland, the company functions as an integral part of the country’s connectivity, owning most of the country’s business-critical broadband network market and more than half of its mobile networks.

As broadband and mobile connectivity edge closer to commodity status throughout the world, the company has leveraged its technological prowess to take its place in the fast-growing managed IT services business, notably in security. As companies move to cloud-based and hybrid infrastructures, digitization and new technologies are creating new avenues for cyberattack. However, a current IT talent shortage is making staff security experts hard to find. This explains why, according to an ICT Security Study 2018 by MSM Research Ltd, fully half of IT security spending in Switzerland flows into the managed services sector. Of surveyed companies, 64% want to expand their collaboration with external service providers further.

50% of IT security spending flows into the MSSP sector, 64% want to collaborate with external service providers

Managed security service providers (MSSPs) function as a single point of client contact with vendors and offer an experienced team for knowledge and risk management. The company promises “always-on security for an always-on world,” a promise that has strong appeal to Swiss financial institutions, a large number of which rely on the company’s managed firewall services. In 2016, the company was crowned the leading MSSP in Switzerland. And working together with Forcepoint helped get it there.

“Our relationship has created a deep technical partnership between our two companies.”

Francesco Fucile
,
Sr. Business Development Manager and Country Head

Together, developing an NGFW that’s the best of its generation

The company needed airtight security with protection against malware and evasions with zero downtime to keep Switzerland’s economy—as well as the world’s—operating without a hitch. A security failure could lead to a network outage, hindering thousands of financial transactions for customer banks and costing hundreds of thousands of dollars. Worse, a security breach could disrupt or even crash worldwide financial markets.

To provide its managed firewall services, the company partnered with Forcepoint. “Our relationship has created a deep technical partnership between our two companies,” says Francesco Fucile, Forcepoint’s Senior Business Development Manager and Country Head in Switzerland. “The company’s needs required it to work closely with Forcepoint’s R&D group in Helsinki, and the input was instrumental in helping us make Forcepoint NGFW the solution it is today.” The rapid, collaborative response convinced the company that it had chosen the right partner—one that would be there to address issues whenever they occur.

Protecting the always-on Swiss economy

Forcepoint NGFW proved a stable and reliable answer to the company’s needs, with unmatched security efficacy. Based on a 2018 NGFW test from security analyst NSS Labs, Forcepoint’s next generation firewall stopped 99.7% of attacks and blocked 100% of evasions, achieving the highest security efficacy score among NGFWs tested. Its stability is also well documented. An IDC Research report showed customers that switched to Forcepoint NGFW reduced maintenance-related downtime by 70% on average, through advanced clustering and software updates that can be deployed to all NGFW devices in minutes, not hours.

Consistent input from the company on service and performance helps Forcepoint stay at the top of its game. “Working with the customer is an amazing experience for us,” claims Fucile. “Whenever they ask for a new feature or improvement, we listen closely. We’ve learned that what the company needs now, 90% of the market will want in the future.” Forcepoint is in frequent communication with the MSSP to ensure it has the latest appliances and upgrades, and that all its service needs are being met. From biweekly calls and monthly supplier meetings to an annual “feature request” meeting, the company helps to make Forcepoint NGFW an ever-better product, just as Forcepoint helps the MSSP to provide the very best service to its customers.

“Eliminating downtime is crucial, and it’s why the team has chosen our technology—because of the stability and high availability.”

Francesco Fucile
,
Sr. Business Development Manager and Country Head

Creating a lasting impact to help secure a connected country

After more than six years working together, the company is satisfied and optimistic about the relationship, as Forcepoint NGFW continues to deliver airtight, always-on security. “Eliminating downtime is crucial, and it’s why the team has chosen our technology—because of the stability and high availability,” said Fucile. In addition, Forcepoint continues to offer quick responses to any issues and meet new needs through research and development.

The company is a critically important piece of the country’s infrastructure. Swiss business relies on its communications services— and the company relies on Forcepoint to help keep it up and running.